Privacy Policy
Last updated: March 2025
1. Overview
Strata ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our AI chatbot platform and related services.
2. Information We Collect
We collect information you provide directly (e.g., email, password, organization details), information from your use of the Service (e.g., chat messages, uploaded documents, usage data), and technical information (e.g., IP address, browser type). Workspace and user-level data are strictly isolated.
3. How We Use Information
We use collected information to provide, operate, and improve the Service; to process your requests; to enforce our Terms; and to comply with legal obligations. User-level data is used only within that user's context and is not shared across users or workspaces.
4. Data Isolation
Strata implements multi-tenant context isolation. Workspace data is accessible only within that workspace. User-level data (e.g., private documents, personal context) is accessible only to that user. We do not use your data to train models for other customers.
5. Sharing and Disclosure
We do not sell your personal information. We may share information with service providers who assist our operations (under confidentiality obligations), when required by law, or to protect our rights and safety.
6. Security
We use industry-standard measures to protect your data, including encryption, access controls, and secure infrastructure. You are responsible for safeguarding your account credentials.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data; we will process such requests in accordance with applicable law.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, or to object to or restrict processing. Contact us to exercise these rights.
9. Changes
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date.
10. Contact
For privacy-related questions or requests, contact us at the email or address provided on our website.